KLIM Sizing

Feel free to contact us with regards to specifics on sizing as we use all of the products in the KLIM clothing line.

KLIM Warranty

All Klim® products are fully warranted to the original owner against defects in material and workmanship. We personally check each piece to assure you are receiving nothing but the best. If this product fails due to poor workmanship or manufacturing defects, even after extended use, we will repair the product without charge or replace it. Wear and tear is not included with this warranty. Repairs do to accident, improper care or fault; will be performed at a reasonable charge. Boots and gloves cannot be repaired. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than which it was designed, are not covered by Klims warranty. Charge will be determined at the time garment is evaluated. Please clean your product before returning it to us or cleaning charges must be assessed before review can be made. For a warranty/repair claim due to workmanship or material defect issues call Klim® for a return authorization number (RA#). Here all pertinent information needed for the warranty department is taken. For a repair claim due to wear and tear or accident call Klim® for a repair number (REP#). Here all pertinent information for the repair department will be taken. The minimum charge for a repair/patch is $25.00. This will be authorized with credit card at time the repair number is given. If charge is more when garment is evaluated in house, you will be contacted for approval. For more questions on our warranty/repair policies please refer to our frequently asked questions.

Klim
3753 County Line Road
Rigby, ID 83442
RA#----
208-552-RIDE (7433)

 

What is Klim’s Warranty Policy?

Klim® products are fully warranted to the original owner against defects in materials
and workmanship for the lifetime of the product. This warranty does not cover damage
caused by accident, improper care, negligence, normal wear and tear, or the natural
breakdown of colors and materials over extended time and use.

Even after extended use, if a product fails due to a manufacturing or material defect we will repair the product without charge, or replace it, at our discretion. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, your product must be returned directly to Klim® Warranty Department, 3753 East County Line Rd. Rigby, ID 83442. All shipping to Warranty must be pre-paid and insured. Klim® cannot be liable for lost in-bound packages. Klim® requires that products accepted for repair are clean. Charges will be assessed if cleaning is necessary. Klim® Footwear is covered by a one year limited warranty that protects the original owner against manufacturing defects in workmanship and materials. Only original materials and workmanship are covered by this policy. Reasonable wear and tear is not included. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

What does “lifetime” mean?

Products with a “lifetime” guarantee are covered under warranty, to the original owner,
for the lifetime of the product. Unfortunately, this does not mean your lifetime. This measures the amount of reasonable use that can be expected from the materials used in the product. A 4-year old jacket that has been used for 1000 hours has used more if its life than a 4-year old jacket that has been used for 20 hours. The determination of whether a garment’s expected lifetime has been used will be made by the warranty department.

Are rips and tears covered by warranty?

Rips, tears, burns and holes not related to a manufacturing or material defect are not covered under the terms of our warranty policy. We understand that even the best cared for Parka, Bib or etc. can meet with an unforeseen or unexplained accident. If your Klim® product becomes damaged, Klim® Warranty Department may repair it for a reasonable charge.

Is normal wear and tear covered by warranty?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Klim® product, it will eventually begin to show age and wear. Klim® warranty covers defects in workmanship and materials, but it does not cover normal wear and tear.

Will my product by Klim® be repaired or replaced?

If your Klim® product fails due to a manufacturing or workmanship defect, the first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.

How do I send my product by Klim® in for repair?

If you’re having problems with your Klim® product, please call for a Return Authorization
number. After noting the RA# on the package, send it to us at the following address for
inspection and repair:

Klim® Warranty Department
3753 County Line Road
Rigby, ID 83442

We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, phone number, and return physical address. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location. Please send the product to us in clean condition. Soiled products will be sent out to a professional cleaning service prior to the repair, and we will assess an extra charge for that service. Also, sending out a product for cleaning adds an unexpected delay of two weeks or more. Please let us know if there are any timing requirements for the return of your product.

Should I insure my product when I mail it in?

Please insure your product by Klim® for its full value when you send it to us. Use a shipping method that provides a tracking number and requires a signature upon delivery.

Do I need a repair authorization number before I send my item in?

Yes. Please call Klim® Customer Service for a RA (return authorization number). Here all pertinent information will be taken and giving to the Warranty/Repair department in advance.

Who pays for shipping?

As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. Klim® will pay the return shipping charges if the product is covered under warranty. Shipping charges for all non-warranty repairs are at the owner’s expense.

How long will my repair take?

Our typical turn around time is 10 business days from the time we receive your product. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season our turnaround time can stretch to three to four weeks. If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.

What do repairs cost?

The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. You will be notified of repairs costs and must approve the costs prior to any action being taken.

How can I find out the status of my repair order?
You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product you can simply call in and reference your RA#.

I have a broken/missing buckle. Can it be replaced?

If your buckle is broken or misplaced we would be happy to send you a new one. You may contact us by calling 208-552-7433. Please provide your name and address, along with a description of the buckle, including the width of the strap the buckle is attached to, in inches.

My zipper is broken. What should I do?

If you are having problems with the zipper on your product by Klim®, please call in for a return authorization number, so that we may repair it. It will be determined at time of evaluation if cost is associated. 208-552-7433 (RIDE)

Please note that if you are a Canadian customer, all above reference to the USA location are not valid as all Canadian warranty issues will be dealt with by the Canadian distributor DCI (KLIM Canada).  For further information please see your nearest KLIM dealer for full details.